Help Center

Frequently Asked Questions

Quick answers about downloads, orders and refunds. Can’t find what you need? Email info@benefitsofgood.com.

Downloads

Where is my download?

Right after checkout, you’ll see an option to download your PDFs on the order confirmation page. We also email your PDFs to the address you used at checkout straight away, so you’ll have a copy in your inbox too.

If you can’t see the email, check your spam, junk or promotions folder and search for “Benefits of Fiber”. If it still hasn’t arrived after 15 minutes, contact us with your order number or checkout email and we’ll send your files directly.

How do I access my download?

There are two ways to get your files:

  1. Right after checkout: use the download option on your order confirmation page to save your PDFs.
  2. From your email: open the email we send immediately after your purchase and open or save the PDFs.

The files are PDFs, so they open in any PDF reader, web browser, or the Books / Files app on your phone.

Can I download my purchase again later?

Yes. Your PDFs are in the email we sent right after checkout, so you can save them again from there any time. If you can’t find that email, contact us with your order number or checkout email and we’ll resend your files.

My download link isn’t working. What should I do?

First try a different browser, or download on a computer instead of a phone. You can also open the PDFs from the email we sent after checkout. If it still doesn’t work, email us your order number and we’ll fix it or send the file another way.

How do I open the file on my phone or tablet?

On iPhone or iPad, tap the link, then use the Share button to save the PDF to Books or Files. On Android, the file saves to your Downloads folder and opens in Google Drive or any PDF viewer.

Can I print my guide?

Yes. All our guides and recipe books are made to print well on standard Letter or A4 paper, for your personal use.

Will I get a physical copy in the mail?

No. Our products are digital downloads, so nothing is shipped. That means no shipping costs and instant access.

Orders and payment

I didn’t get an order confirmation email. Did my order go through?

Check your spam folder first. If you see a charge but no email, your order most likely went through and the email was filtered. Email us with the address you used at checkout and we’ll confirm your order and resend your PDFs.

How quickly will I get my files?

Instantly. You can download your PDFs as soon as checkout is complete, and they’re emailed to you at the same time. Keep that email so you always have a copy.

What payment methods do you accept?

You’ll see the payment options available in your country at checkout. Payments are processed securely, and we never see or store your full card number.

Can I share my guide with a friend or family member?

Each purchase is licensed for personal use by the buyer. We’d love for your friends to have their own copy, so please point them to Our Shop instead of forwarding the file. See our Terms & Conditions for details.

Refunds

What if I don’t love my purchase?

Every purchase comes with our 60-day money-back guarantee. Email us within 60 days of your order and we’ll refund you in full. No reason needed. Read the full Refund Policy.

How long does a refund take?

We usually confirm refunds within 2 business days. Your bank or card provider then typically shows the credit within 5 to 10 business days.

About our content

Is this medical advice?

No. Our articles and guides are educational and based on published research, but they don’t replace advice from your doctor or a registered dietitian. Please check with a healthcare professional before big diet changes or starting a supplement, especially if you have a medical condition or take medication.

Are your guides suitable for beginners?

Yes. Our guides are written for everyday people. They explain the basics clearly and include practical, simple steps to add more fiber gradually and comfortably.

Do you use affiliate links?

Some articles contain affiliate links. If you buy through one, we may earn a small commission at no extra cost to you. It never affects what we recommend.

Still need help?

We’re happy to help with downloads, orders or anything else. We usually reply within 1 to 2 business days.

Contact us